Privacy Policy

Effective Date: May 28, 2025

Woodmark ("we", "our", or "us") respects and protects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, services, and products. By accessing or using our services, you agree to the terms of this Policy.

1. Information We Collect

We may collect the following categories of personal and business information:

1.1 Information You Provide

  • Contact Information: name, email, phone number, shipping address, company name (for TOB users)

  • Account Information: username, password, billing info, purchase history

  • Order & Payment Data: order records, invoice details, transaction history

  • Service-related Content: support tickets, messages, reviews, uploaded documents

1.2 Automatically Collected Information

  • IP address, device type, browser type, language settings

  • Browsing behavior (e.g. pages visited, click behavior, time on site)

  • Location information (when enabled)

1.3 Third-Party Data

  • Data from payment gateways, logistics providers, or marketing partners

2. How We Use Your Information

We collect and use your information for the following purposes:

  • To process and fulfill orders

  • To deliver products, services, and technical support

  • To manage customer accounts and communication

  • To comply with legal obligations (e.g. tax, invoicing, regulatory reporting)

  • To detect and prevent fraud or misuse

  • To improve website performance and user experience

  • For marketing (with your consent where required)

3. Legal Basis for Processing (For GDPR Jurisdictions)

We process your data based on:

  • Your consent

  • Our contractual obligations (e.g., to deliver a product)

  • Our legal obligations

  • Our legitimate interests, such as fraud prevention or customer service

4. Data Sharing & Disclosure

We do not sell your personal data. We may share information with:

  • Service Providers (e.g., payment processors, logistics companies, cloud storage)

  • Government authorities when required by law

  • Partners and affiliates under confidentiality obligations

  • Analytics or marketing platforms (e.g., Google Analytics, email marketing tools)

5. Data Storage & Security

  • Your data is stored securely on encrypted servers.

  • We implement industry-standard safeguards (SSL encryption, firewall protection, access controls).

  • Only authorized personnel have access to sensitive data.

6. International Transfers

If your information is transferred outside your country (including to servers or providers abroad), we ensure that appropriate safeguards are in place, consistent with applicable data protection laws.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal data

  • Correct or update your data

  • Delete your data (unless required for legal compliance)

  • Object to or restrict data processing

  • Withdraw consent at any time

  • File a complaint with a regulatory authority

To exercise these rights, please contact us at [Insert Email].

8. Cookies & Tracking Technologies

We use cookies and similar technologies for:

  • Site functionality (e.g., remembering your cart)

  • Performance analysis

  • Marketing and retargeting

You can manage or block cookies via your browser settings.

9. Retention Period

We retain your data only as long as necessary for the purposes stated in this policy, or as required by law (e.g., for tax and legal reporting).

10. Children’s Privacy

Our services are not intended for individuals under the age of 14. We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us for deletion.

11. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new effective date. We recommend reviewing this page periodically.

12. Contact Us

If you have any questions, requests, or complaints regarding this Privacy Policy, please contact:

Company Name: Woodmark
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Address: [Insert Company Address]
Website: [Insert Website URL]